Privacy Policy

Introduction

When you use Bingo Ride, you trust us with your data. We are committed to maintaining that trust. This starts with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information.

Last updated: 21 Jun 2024

Effective date: 21 Jun 2024

Data Collection and Use

Scope

This Policy applies to users of Bingo Ride services anywhere in the world, including users of Bingo Ride's applications, websites, features, or other services.

This Policy describes how Bingo Ride and its affiliates collect and use personal information to provide our services.

This Policy specifically applies to:

  • Drivers: Users who provide transportation independently or through partner transportation companies.
  • Riders: Users who request rides.

This policy also applies to individuals who provide information to Bingo Ride in connection with an application to use our services, or whose information Bingo Ride otherwise receives in connection with its services.

The practices described in this policy are subject to applicable laws in the places where we operate. This means we only engage in the practices described in this policy if permitted under the laws of those places. Please contact us if you have questions about our practices in your country or region.

Data Controller

The Information We Collect

Bingo Ride collects:

  • Data provided by users, such as when you create your Bingo Ride account.
  • Data created when you use our services, such as location, usage, and device information.
  • Information from other sources, such as Bingo Ride partners and third parties that use Bingo Ride APIs.

The following information is collected by or on behalf of Bingo Ride:

Information You Provide

This may include:

  • User Profile: We collect information when you create or update your Bingo Ride account. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers (e.g., Social Security number, driving license, or passport if required by law), date of birth, photo, and signature. This also includes driver vehicle or insurance information, as well as preferences and settings you enable for your Bingo Ride account.
  • Background Check Information: We may collect background check information if you sign up to use Bingo Ride's services as a driver. This may include information such as your driving history or criminal record (where permitted by law). This information may be collected by a vendor on Bingo Ride's behalf.
  • User Content: We may collect information you submit when you contact Bingo Ride customer support, provide ratings or compliments to other users, or otherwise contact Bingo Ride.

Information Created When You Use Our Services

This may include:

  • Location Information: Depending on the Bingo Ride services you use and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address, and Wi-Fi. If you are a driver, Bingo Ride collects location information when the Bingo Ride app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of your device. Riders and drivers can use the Bingo Ride app without allowing Bingo Ride to collect their location information. However, this may affect the functionality available on your Bingo Ride app. For example, if you do not allow Bingo Ride to collect your location information, you will have to enter your pick-up address manually. Additionally, location information will be collected from the driver during your trip and linked to your account, even if you have not allowed Bingo Ride to collect your location information.
  • Transaction Information: We collect transaction information related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promo code, we may associate your name with that person.
  • Usage Information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
  • Communications Data: We enable users to communicate with each other and Bingo Ride through the Bingo Ride apps, websites, and other services. For example, we enable drivers and riders, and delivery recipients, to call each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Bingo Ride receives some information regarding the calls, including the date and time of the call/text and the content of the communications. Bingo Ride may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analysis.

Information From Other Sources

This may include:

  • User feedback, such as ratings or compliments.
  • Users providing your information in connection with referral programs.
  • Users requesting services for you or on your behalf.
  • Users or others providing information in connection with claims or disputes.
  • Bingo Ride business partners through which you create or access your Bingo Ride account, such as payment providers, social media services, on-demand music services, or apps or websites that use Bingo Ride’s APIs or whose APIs Bingo Ride uses (e.g., when you order a ride on Google Maps).
  • Insurance providers (if you are a driver).
  • Financial services providers (if you are a driver).
  • Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
  • The owner of a Bingo Ride for Business or Bingo Ride Family profile that you use.
  • Publicly available sources.
  • Marketing service providers.

Bingo Ride may combine the information collected from these sources with other information in its possession.

How We Use Your Information

Bingo Ride collects and uses information to enable reliable and convenient transportation, delivery, and other products and services. We also use the information we collect to:

  • Enhance the safety and security of our users and services
  • Provide customer support
  • Conduct research and development
  • Enable communications between users
  • Provide promotions or contests
  • In connection with legal proceedings

Bingo Ride does not sell or share your personal information to third parties for third-party direct marketing purposes.

Bingo Ride uses the information it collects for purposes including:

Providing Services and Features

Bingo Ride uses the information we collect to provide, personalize, maintain, and improve our products and services. This includes using the information to:

  • Create and update your account.
  • Verify your identity.
  • Process or facilitate payments for those services.
  • Offer, obtain, provide, or facilitate insurance or financing solutions in connection with our services.
  • Track the progress of your trip or delivery.
  • Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Bingo Ride, split fares, or share your ETA.
  • Enable features to personalize your Bingo Ride account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
  • Enable accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and receive flashing trip request notifications instead of sound notifications.
  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.

Cookies and Third-Party Technologies

Bingo Ride and its partners use cookies and other identification technologies on our applications, websites, emails, and online advertisements for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Bingo Ride uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

Choice and Transparency

Bingo Ride provides means for you to see and control the information that Bingo Ride collects, including through:

  • In-app privacy settings
  • Device permissions
  • In-app ratings pages
  • Marketing opt-outs

You can also ask Bingo Ride to provide you with explanations, copies, or corrections of your data.

Privacy Settings

The Privacy Settings menu in the Bingo Ride Rider app allows users to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Bingo Ride. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.

Location Information

Bingo Ride uses riders' device location services to make it easier to get a safe, reliable ride whenever you need one. Location data improves our services, including pickups, navigation, and customer support.

You can enable/disable or adjust Bingo Ride's collection of rider location information at any time through the Privacy Settings menu in the Bingo Ride app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Bingo Ride app will be affected. For example, you will need to enter your pick-up or drop-off locations manually. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Bingo Ride to collect your location information.

Share Live Location (Riders)

If you have enabled the device location services on your mobile device, you can also enable Bingo Ride to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up. You can enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Bingo Ride app.

Notifications: Account and Trip Updates

Bingo Ride provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Bingo Ride app, and cannot be disabled. However, you can choose the method by which you receive these notifications through the Privacy Settings menu in the Bingo Ride app.

Device Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. iOS devices notify you the first time the Bingo Ride app requests permission to access certain types of data and will let you grant or refuse that request. Android devices notify you of the permissions that the Bingo Ride app seeks before you first use the app, and your use of the app constitutes your consent.

Ratings Look-Up

After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom that user has provided or received services. For example, rider ratings are available to drivers from whom they request rides, and driver ratings are available to their riders.

This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Riders can see their average rating in the main menu of the Bingo Ride rider app. Drivers can see their average rating after tapping their profile photo in the Bingo Ride driver app.

Marketing Opt-Outs

You may opt out of receiving promotional emails from Bingo Ride here. You may also opt out of receiving emails and other messages from Bingo Ride by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.

Updates to This Policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Bingo Ride apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Email: support@bingoride.com Address: Lusaka, Zambia  Phone: +260-760457622